One Day Programme
Target Audience
Those whose work depends upon effective relationships and communication with others where poor judgements and misunderstandings are to be avoided.

Course Overview
The course objectives are to analyse and increase understanding of the techniques of effective communication and active listening. The course includes:

• Self Appraisal
• Conversation openers
• Passive listening
• Active listening
• Communication breakdown
• Positive phraseology
• Breaking barriers to communication

The course involves full participation in plenary and syndicate groups, utilising structured exercises.