One Day Programme
Target Audience
Those who routinely elicit information from individuals as part of their role. Those who are required to control conversations in the most effective and time controlled manner and those whose questioning style is not always as thorough as necessary. Particularly useful when conducting recruitment, return to work, performance management and discipline interviews

Course Overview
This course covers all aspects of conversation management and gives delegates a variety of questioning types and strategies to use, ensuring that the interview is productive. It includes:

• Listening skills
• Non verbal communication
• Questioning
• Memory aids
• Conversation management models

The course includes discussions in plenary and small groups, syndicate work and small practical sessions.